I like to think of the various stages of ChatOps adoption like the history of space exploration. The humanization of workĬhatOps combines a powerful way to get things done with a more human way of working. They also replaced repetitive tasks with automation, and replaced annual change control meetings with DevOps’ continuous collaboration.Īnd they pulled it all together into a central tool like Hipchat. Driven by the demands of running global services built for billions of users, software and IT teams evolved from email to chat. These, the most innovative teams of the last 15 years, have devised a new way of collaborating. Even things that aren’t software are being transformed by software: taxis (Uber), communication (Twitter), fitness (Fitbit), movies (Netflix)… the list goes on.

Mark Andreessen famously said that “ Software is eating the world,” so it’s no surprise that software teams have led the way in finding new ways to work. While it’s too subtle for us to appreciate in one lifetime, the world is collaborating at an exponential pace and every year it accelerates. And this surprisingly simple combination will change the way you work.Ĭonversation is the force that lets people work together and learn together and create new things.

Not to mention team culture and cross-training.Ĭonversation-driven collaboration isn’t new, but ChatOps is its digital-age manifestation: a combination of the oldest form of collaboration with the newest technology. The transparency tightens the feedback loop, improves information sharing, and enhances team collaboration. This flow connects the work needed, the work happening, and the work done in a persistent location staffed by the people, bots, and related tools. What is ChatOps? Conversations, put to workĬhatOps is a collaboration model that connects people, tools, process, and automation into a transparent workflow. There’s even a name for this phenomenon: ChatOps. I am the product of AIM. I can hear that door swinging open and closed in my mind with absolute fidelity. I’d recognize that ding anywhere.Īt 15, as I typed away into AOL IM, I never imagined that chat could turn into a tool powering some of the greatest innovation in business, technology, science, and beyond.

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